Privacy Policy

SMS & Mobile Messaging Notice

We do not sell, share, or disclose your mobile phone number or SMS messaging consent to third parties or affiliates for marketing or promotional purposes. Mobile information collected for SMS messaging is used solely to send one-time passcodes (OTPs) for identity verification and login to the Delzeno Zeno driver app.

Information We Collect

• Account Information: name, email address, phone number, and password when you create an account.
• Identity & Verification Documents: driver's license, vehicle registration, auto insurance documents, and background check information for Zeno driver onboarding.
• Location Data: precise GPS location when the Zeno driver app is active, to facilitate delivery dispatch and tracking.
• Payment Information: bank account details for payout processing via our payment partners (Mercury, Plaid, Stripe). We do not store full banking credentials directly.
• Usage Data: app activity, delivery history, Zeno Score metrics, and communication logs with dispatch.
• Device Information: device type, operating system, and app version.

How We Use Your Information

• Verify your identity and process Zeno driver onboarding.
• Send one-time passcodes (OTPs) via SMS for account login and identity verification.
• Dispatch delivery orders and track deliveries in real time.
• Process payments and issue weekly payouts to Zeno drivers.
• Calculate and display Zeno Score ratings.
• Communicate with you about your account, deliveries, and platform updates.
• Comply with legal obligations and enforce our Terms of Service.
• Improve the performance and features of our Services.

SMS Messaging & Mobile Communications

• Mobile phone numbers and SMS consent data will not be shared with third parties or affiliates for marketing or promotional purposes under any circumstances.
• By creating a Zeno driver account and providing your phone number, you consent to receive SMS messages from Delzeno LLC, including one-time passcodes (OTPs) for login and identity verification, account security alerts, and delivery-related operational notifications.
• Message frequency varies based on your account activity — you may receive up to 5 SMS messages per login session.
• Message and data rates may apply. Standard carrier rates apply to all SMS messages received from Delzeno LLC.
• To opt out, reply STOP to any SMS message from Delzeno to unsubscribe. You will receive a confirmation message and no further SMS messages will be sent, except as required for account security.
• To get help, reply HELP to any SMS message or contact us at info@delzeno.com.

How We Share Your Information

• We do not sell your personal information.
• Business customers — the businesses that request a delivery, and any ordering platform they use, solely to complete that delivery.
• Payment processors — Mercury, Plaid, and Stripe, for payout processing and bank account verification.
• Background check providers — third-party background check services for Zeno driver vetting, in compliance with the Fair Credit Reporting Act (FCRA).
• SMS providers — Twilio, for sending OTP messages. Phone numbers are used solely for authentication purposes.
• Legal authorities — when required by law, court order, or to protect the rights and safety of Delzeno, our users, or the public.
• We do not share your mobile phone number or SMS consent information with third parties for marketing, promotional, or advertising purposes.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Services. Driver documents and identity verification records are retained for a minimum of 3 years as required by applicable law. You may request deletion of your account and associated data by contacting us at info@delzeno.com.

Your Rights & Choices

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Opt out of SMS communications by replying STOP.
• Withdraw consent for background checks (note: this may affect your ability to use the platform).
• To exercise any of these rights, contact us at info@delzeno.com.

Security

We implement industry-standard security measures to protect your personal information, including encryption of data in transit (TLS/SSL), secure storage of sensitive documents, and restricted access to personal information on a need-to-know basis. However, no method of transmission over the internet is 100% secure.

Children's Privacy

Our Services are not directed to individuals under the age of 21. We do not knowingly collect personal information from anyone under 21. If we become aware that we have collected information from a person under 21, we will delete it immediately.

California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information. To submit a CCPA request, contact us at info@delzeno.com.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our Services after changes become effective constitutes your acceptance of the revised policy.

Contact Us

• Delzeno LLC
• 30 N Gould St, STE R, Sheridan, WY 82801, USA
• Email: info@delzeno.com
• Support: info@delzeno.com
• Website: delzeno.com